Healthcare Appointment Services Design
My role
Researcher, Service Designer, UX Designer
Type
Service Design & UX Design
Summary
Improving the onboarding and appointment system of health care facilities to provide higher quality service.
Date
Mar 2024
Description
Statistically, Americans skip visits to the doctor even when they need the care, because of the inconvenience in scheduling healthcare appointments. How might we optimise the PCP appointment scheduling process, so it is seamless and reassuring for the user while also building trust between the provider and patient.
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