Healthcare Appointment Services Design

Date

Mar 2024

Type

Service Design & UX Design

My role

Researcher, Service Designer, UX Designer

Description

Statistically, Americans skip visits to the doctor even when they need the care, because of the inconvenience in scheduling healthcare appointments. How might we optimise the PCP appointment scheduling process, so it is seamless and reassuring for the user while also building trust between the provider and patient.

Figma Prototype Link

Executive Summary

Process

Healthcare Space

Problem Contiunes

Secondary Research Data - 1

Secondary Research Data - 2

Secondary Research Data - 3

Stakeholder Map - 1

Stakeholder Map - 2

User Journey Story

Dive Deeper

Ecosystem Map

Empathy Map - 1

Empathy Map - 2

Journey Map

Service Blueprint - 1

Service Blueprint - 2

Future Service Blueprint Design

Product Design - 1

Product Design - 2

Summary

Team Members

No items found.

Next Work

Nest Thermostat Redesign