First Iteration
I was given the task of redesigning their practice sessions feature to be consistent with their new visual style. For my first iteration, I focused only on updating the visual.
Participant Profiles
I recruited 8 total participants, including 4 children and their parents for the 2 user/participant profile for The Donovan Venom's music education service:
- Children under the age of 18, particularly around 8-16.
- Their guardians who may help them in using our service and monitor their progress.
Usability Test Objective & Methods
This usability test is a moderated, formative usability test in which participants are given 3 tasks to finish. The goal is to identify any potential problems that the users may face in performing critical tasks in the practice session feature.
Usability Test Result
Task 1: Create a music practice tracker
Average Completion Time: 87s
Key insights:
- Children found it hard to create a tracker without any helps.
- The UX writing was poor, participants all complained some of the labels are extremely unclear.
- The 4-step process was too long, caused participants to lose patient, especially for children.
Task 2: Check weekly progress with a tracker
Average Completion Time: 26s
Key insights:
- Generally clear and easy user flow to track progress.
Task 3: Practice and save the recording with a tracker
Average Completion Time: 41s
Key insights:
- A mix of children and parents found it difficult to distinguish between recording and playing tracks.
- Recording and music playing features could not be displayed at the same time, causing confusion and errors due to their similar layouts.
- UX writing was unclear, especially for the buttons.
Conclusion
This usability test showed that the current design was less than ideal. However, it also provided clear insights on how to improve the current experience by focusing on these areas:
- Improve UX writing to be more concise and easy to understand.
- Reduce the complexity of the user flows.
- Tweak layouts for clear infomation architecture.
Usability Test Objective & Methods
This usability test is an unmoderated, summative usability test in which participants are given 3 tasks (same as the first usability test) to finish for the original website and the new prototype. The goal is to validate the new design. Participants were recruited based on the 2 profiles but with a large sample size of 34 total participants for accurate, representative qualitative data.
Usability Test Result
Task 1: Create a music practice tracker
Original design:
Total errors: 8
New design:
Total errors: 3
Task 2: Check weekly progress with a tracker
Original design:
Total errors: 2
New design:
Total errors: 0
Task 3: Practice and save the recording with a tracker
Original design:
Total errors: 3
New design:
Total errors: 0
Conclusion
This result showed a considerable improvement in key metrics for the new design. Total errors were reduced by more than 80%, while the task completion rate for creating a music practice tracker improved by over 70%. While future improvements can still be made to enhance the user experience further, this is a satisfactory result, given the organization's constraints and the time available for the project.
Home of Time Tracker
View All Trackers
On the time tracker's home page, users can view all the trackers they created. They can also use search and filters to locate the trackers they want to access precisely.
Creating a New Tracker
Revamp Steps for Creating New Tracker
Compared to the old tracker creation process, the new user flow reduces the 4-page steps to just 1 page, drastically increasing task completion rates by 70% and reducing the error rate by 80%.
Practice Along & Track Progress
Progress Through Practice Sessions
Under each tracker, users can practice and record alongside the music track to monitor their performance. They can also keep track of their practice time and ensure they are achieving short-term and long-term goals.
